We are looking forward to helping you out. Please check the below list of most frequently asked questions.
Order Status and Process
1. How do I check the current status of my order?
Login to your account and view orders. In this section, you can see your order status. If you need further assistance, please call us.
All orders are processed within two business working days. Cancellation can be done via your account before the product is dispatched. In failure to do so via your account, call us or write to us at firstname.lastname@example.org.
4. What time will the order be delivered?
Order deliveries will be made between 9 am – 5 pm, Monday – Friday.
Modes of Payment We Accept
- How do I pay for my orders on Root Natural?
Debit card, Credit card, wallet, and cash on delivery.
Our Refund Process
- How much time does the refund process take?
2. If I pay COD, how will I get my refund?
All refunds will be transferred to the bank account or transferred to the Root Naturals Wallet (Irrespective of the mode of payment).
- How many days does a product take to be shipped?
Shipping of the product will require 5-7 business days.
2. How will I get the shipping information?
Our Returns & Exchange Policy
- What are the cancellation, exchange, and refund policies of Root Natural?
3. What are the conditions to return the products?
- A request is generated after 2 Business Days of receiving the order.
- Product is damaged due to use by Customer.
- Product Returned without original packaging, including price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
- Defective products that are not covered under Seller/Manufacturer’s warranty.
- Product is used, opened, or altered.
- The product is good to use as per the advice of the manufacturing brand, and the product has no issues caused by shipping.
- The product is wrongly purchased by the customer; in which case the customer needs to check the items before receiving the order.
Write to us at:
Please get in touch with us. Our expert support team will answer all your questions.