We are looking forward to helping you out. Please check the below list of most frequently asked questions.

Order Status and Process

    1. How do I check the current status of my order?

Login to your account and view orders. In this section, you can see your order status. If you need further assistance, please call us.

 

    2. How much time does it take to process my order?

All orders will be processed within 2 business days.

 

     3. How to cancel my order?

All orders are processed within two business working days. Cancellation can be done via your account before the product is dispatched. In failure to do so via your account, call us or write to us at customerservice@rootnatural.co.in. 

 

    4. What time will the order be delivered?

Order deliveries will be made between 9 am – 5 pm, Monday – Friday.

Modes of Payment We Accept

1. How do I pay for my orders on Root Natural?

Root offers you a variety of secure payment methods, which are:

Debit card, Credit card, wallet, and cash on delivery.

    2. What is Cash on Delivery (COD)?

COD, i.e., collect on delivery or cash on demand, is the sale of goods by mail order where payment is made on delivery rather than in advance. COD is available in Indian rupees only. 

     3. How is Debit Card/Credit Card online payment safe on Root Natural?

Root natural has partnered with cash-free to provide a secured payment gateway so that none of your information or transactions will be misused or leaked.

Our Refund Process

1. How much time does the refund process take?

After the product reaches our warehouse and goes through a quality check, the refund will be processed within 3-4 business days. All refunds will be transferred to your Root Naturals Wallet or your bank account.

       

     2. If I pay COD, how will I get my refund?

All refunds will be transferred to the bank account or transferred to the Root Naturals Wallet (Irrespective of the mode of payment).

Shipping Information

1. How many days does a product take to be shipped?

Shipping of the product will require 5-7 business days.

 

      2. How will I get the shipping information?

We will share product shipping confirmation and tracking information at checkout through SMS and on the website.

 

     3. How will I know about the shipping charges?

Shipping charges for your order will be calculated and displayed at checkout.

Our Returns & Exchange Policy

1. What are the cancellation, exchange, and refund policies of Root Natural?

To request refund, cancellation, and return, it is mandatory to request a complaint on our email info@rootnatural.co.in within 2 days/48 hours.

 

     2. Which are the items that cannot be returned/exchanged?

Due to hygiene purposes, we do not accept returns/exchanges on Skin Care products. However, return is applicable for skincare tools.

 

   3. What are the conditions to return the products?

We won't accept returns under the following conditions:

• A request is generated after 2 Business Days of receiving the order.

• Product is damaged due to use by Customer.

• Product Returned without original packaging, including price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
• Defective products that are not covered under Seller/Manufacturer’s warranty.

• Product is used, opened, or altered.

• The product is good to use as per the advice of the manufacturing brand, and the product has no issues caused by shipping.

• The product is wrongly purchased by the customer; in which case the customer needs to check the items before receiving the order.

Write to us at:

Please get in touch with us. Our expert support team will answer all your questions.